WHY MARY M. HUDGENS, PLLC?

WANT TO GROW?

WANT TO TALK

Call us at 817.405.3374

Email us at contactus@maryhudgenscpa.com

STAY IN TOUCH

Sign up for Alerts, Notices, and Updates.

Mary M. Hudgens, PLLC. Proudly created with www.panopticapps.com

September 30, 2019

Please reload

Recent Posts

Estate Planning Essentials

November 18, 2019

1/10
Please reload

Featured Posts

Want a profitable business? Focus on customer service

June 18, 2018

It really is a team effort when it comes to customer service. All staff members of your business should think about how they would want to be treated if they were the customer. Happy customers = repeat business and more referrals.

Even with the best of intentions, many companies talk up customer service but don't actually deliver. In order to really provide great customer service, every employee needs to be tuned in to how he or she can contribute to keep customers coming back again and again. This ultimately affects the net profit of any business.

 

Customer service includes every element of the sales transaction between your business and a customer. Though you may consider customer service just a matter of being polite to customers, it actually involves several other considerations, including:

 

  • Being truthful in advertising your product or service

  • Providing a product or service that meets or exceeds customer expectations

  • Being prompt in delivering your product or service

  • Letting customers know you appreciate their business

  • Handling customer complaints or other concerns promptly and politely

  • Being polite and cheerful in dealing with customers – even when they are "just looking" instead of buying

 

Get your employees involved

 

Be persistent and consistent in improving customer service. Ask your employees to compile lists of the behaviors that contribute to good customer service in your specific line of business. Then ask them to bring their lists to a staff meeting.

 

Discuss the areas where your company could improve customer service. Decide on specific actions to take and determine who will take them, and when. It's important to follow through to be sure that the changes you decide to make are actually made. Your net profit will show the positive results of your efforts.
 

Share on Facebook
Share on Twitter
Please reload

Please reload

Archive

NEWS